Shipping Policy

We do not have fixed shipping timelines. Each order involves a unique product, a specific supplier, a particular destination, and a distinct set of documentation and compliance requirements.

Before you make any payment, we will discuss and agree on the estimated shipping timeline with you as part of your quote. That agreed timeline forms part of your order terms. By making payment against the quote, you confirm that you have reviewed and accepted the shipping timeline stated within it.

Depending on your order, goods may be shipped via one of the following modes. The mode applicable to your order will be specified in your quote.

All our shipments cross international borders and are subject to customs clearance in both the country of origin and India. We handle all documentation and due diligence on your behalf, including:

• Bill of Entry filing via ICEGATE (India's customs EDI system)
• Commercial invoice, packing list, and Bill of Lading or Airway Bill
• Certificate of Origin where required
• IEC (Import Export Code) compliance
• IGST and customs duty assessment and payment
• KYC documentation as mandated by Indian Customs
• Any product-specific certifications or licences required

We complete all due diligence carefully so your shipment clears without issue. Occasionally, customs authorities may request additional documentation, conduct a physical inspection, or place a hold for assessment. These are standard procedures that occur across all international trade and are outside our control.

While customs delays are rare for us given our experience and thorough documentation, they do occasionally happen. Reasons may include random physical inspections by customs officers, additional document requests, peak season congestion at ports, or regulatory changes.

We stand behind every order we take on. Our commitment to you is straightforward:

Once your order is shipped, we will provide you with tracking details and keep you updated at key milestones including dispatch, arrival at the destination port, customs clearance, and final delivery. If there is any change in the expected timeline, we will inform you proactively.

Shipping costs, customs duties, IGST, and any applicable port or handling charges will be clearly outlined in your quote before payment. No additional shipping charges will be applied after you have paid unless a specific change to your order requires it, in which case we will inform you and seek your approval first.

The shipping timeline, mode, costs, and applicable terms are included in every quote we provide. Payment against a quote constitutes your acceptance of the shipping terms stated within it, as well as this Shipping Policy in full.

If you have any questions about shipping before you pay, we are happy to discuss them.

This policy is governed by the laws of India. Disputes are subject to the jurisdiction of the courts in Jaipur, Rajasthan.

For any shipping-related questions before or during your order, please reach out to us.